Elegant systems shouldn't require a six-figure budget or a ten-person team.
We build custom automations, integrations, and AI agents for small teams. Delivered by a senior operator who actually understands your business.
Brands we've helped:
The problem
Most small teams outgrow their systems before they realize it.
Spreadsheets multiply. Tools don't connect. Automations pile up without documentation. AI experiments live in side tabs. It works until it doesn't.
Operational fragility slows growth more than most founders realize. Not because the team isn't capable. But because the infrastructure wasn't designed to hold.
OpsWork builds infrastructure that does.
Who we are
Senior-led. Architected properly. Built to last.
Every engagement is led by a senior operator. The person you talk to on the first call is the same person who diagnoses the problem, architects the solution, and builds it.
No unnecessary layers. No platform bias. No handoffs.
Discovery leads to architecture. Architecture leads to implementation. Everything is documented, integrated, and designed for durability.
Services
Operational infrastructure, designed and built correctly.
We don't lead with tools. We start with architecture.
Automation Architecture
Most teams don't need more automations. They need fewer, designed properly.
Includes
- Workflow design
- Process mapping
- Automation buildout
- Error handling & monitoring
- Documentation
Result
Less manual drift. Fewer silent failures. More operational stability.
Every system is senior-led, documented, and designed to hold. We build infrastructure, not experiments.
How we work
Senior-led. Architected properly. Built to last.
Every engagement led by a senior operator. No unnecessary layers, no platform bias, no handoffs. Documented, integrated, designed for durability.
Discovery
We start by understanding your business, your systems, and where the fragility lives. You leave this phase with clarity, not a vague proposal.
Architecture
We design the system before we build it. Architecture decisions are made deliberately, documented clearly, and designed to hold as your business grows.
Build
Implementation is focused and iterative. The person who designed the architecture is the same person building it. No handoffs. No telephone game.
Launch & Document
Every system is tested, documented, and launched with your team trained on how it works. Infrastructure that your team can maintain and evolve.
Why OpsWork
Build it correctly the first time.
There are cheaper ways to build systems.
There are faster ways to ship something.
There are trendier firms.
But infrastructure is not where shortcuts pay off.
We build it correctly the first time so you don't pay twice.
Our work
Real problems. Built solutions. Measurable results.
Restaurant Food Cost Management
The Problem
A restaurant group was managing food costs across multiple locations with spreadsheets, handwritten notes, and guesswork. They had no real-time visibility into margins, waste, or purchasing trends, and it was costing them money they couldn't track.
What We Built
A custom internal product tooling system that centralized food cost tracking, vendor management, and margin analysis. The team went from reactive to proactive, catching cost overruns before they hit the bottom line.
Results
[Reduced food waste by X% and saved X hours/week on cost reporting]
Custom CRM for Event-Driven Allocator
The Problem
An event-driven allocator business was using a patchwork of tools to manage relationships, track deal flow, and coordinate events. Nothing was connected, and critical details were falling through the cracks.
What We Built
A custom CRM designed around how they actually operate, not an off-the-shelf solution with features they'd never use. Contacts, deal tracking, event management, and follow-up sequences all in one system.
Results
[Consolidated 4 tools into 1 and reduced deal tracking time by X%]
Operating System Consolidation
The Problem
A professional organizing business was running operations across several disconnected tools: scheduling, invoicing, client management, and project tracking all lived in different apps. The owner was spending more time managing the tools than managing the business.
What We Built
A single, cohesive operational system with automated workflows, custom dashboards, revenue projections, and reporting charts. One place to run the business instead of five.
Results
[Eliminated 4 separate tools and reduced admin time by X hours/week]
“They didn't just build what we asked for. They understood our business well enough to build what we actually needed.”
Sarah Chen
Operations Director at Meridian Events
Pricing
Infrastructure is not where shortcuts pay off.
OpsWork engagements are structured around architecture, durability, and accountability. We begin with clarity.
Architecture Assessment
A structured evaluation of your current operational systems.
- Operational system map
- Fragility & risk analysis
- Architecture recommendations
- Prioritized roadmap
- Investment estimate
Best for: Teams unsure where to begin but certain their systems need improvement.
Start a ConversationInfrastructure Build
A defined engagement to design and implement durable operational systems.
- Discovery
- Architecture design
- Implementation
- Documentation
- Launch support
$8K–$20K depending on scope
Start a ConversationInfrastructure Partnership
Ongoing architectural oversight and system evolution.
- Continuous system improvement
- Architectural oversight
- Priority support
- Strategic guidance
Best for: Teams where operations are becoming mission-critical.
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