Stop managing five tools that don't talk to each other.
We design and build the operational systems small teams actually need: automations that don't break, integrations that stay connected, and AI workflows that run without babysitting.
Brands we've helped:
The problem
Your systems worked fine at clients. Now you have .
The spreadsheet that tracked everything is now a full-time job to maintain. The Zapier automations nobody documented are silently failing. And that AI workflow you built in a weekend? It breaks every time something changes.
You're not bad at operations. You just built systems for
OpsWork builds the systems you need now.
What is Business Automation?
Business automation is the use of technology to execute recurring tasks or processes where manual effort can be replaced. Unlike simple task automation, true business automation connects your CRM, project tracker, invoicing, and other tools into a cohesive system that shares data automatically. This reduces errors, saves time, and gives you a single source of truth.
What is an AI Workflow?
An AI workflow is an automated process that uses artificial intelligence to handle tasks that traditionally required human judgment, like document processing, data enrichment, or content generation. Unlike standalone AI tools, an AI workflow includes human-in-the-loop safeguards and governance design, ensuring reliability without constant supervision.
Who we are
No middlemen. Just operators.
At an agency, you talk to sales, then a PM, then maybe the person doing the work. Here, you skip the layers. Everyone you talk to ships.
We diagnose the real problem, design the architecture, build it, document it, and train your team.
When something breaks at 2am six months from now, you'll know exactly how it works. And so will we.
What we build
Systems that run themselves. Infrastructure you can trust.
We figure out what you actually need, then build it properly.
Automation Architecture
Replace the dozen Zapier automations nobody remembers building with a system that actually makes sense.
Includes
- Workflow design
- Process mapping
- Automation buildout
- Error handling & monitoring
- Documentation
Result
Automations that tell you when something's wrong instead of failing silently for weeks.
Every system comes documented and your team trained. You'll understand exactly how it works.
How we work
Four steps. One person. No surprises.
The same senior operator handles everything from the first call to the final handoff. No layers. No telephone game.
Discovery
We map your current systems, identify what's breaking, and figure out what you actually need. You'll leave with a clear picture of the problem and the solution.
Architecture
We design the system on paper before writing code. You'll see exactly what we're building and why before we start.
Build
The same person who designed it builds it. No handoffs, no miscommunication, no junior developer learning on your project.
Launch & Handoff
We test everything, write the documentation, and train your team. You'll know exactly how it works and how to maintain it.
Why OpsWork
Pay once. Build it right.
You could hire a freelancer for less.
You could piece together tutorials and templates.
You could ask ChatGPT to write your automations.
And you'd spend the next year fixing what breaks.
We build systems that work the first time so you can focus on running your business.
Our work
Problems we've solved. Systems we've built.
Data Loading
Minutes
Instant
Contact Management
Excel files
1 system
Mentoring Workflow
4 steps
1 step
Restaurant Analytics Platform
The Problem
The founder was building a premium analytics product for multi-location restaurant groups, but Notion was choking under 150+ rows of formula-heavy calculations. Multi-location clients with 4,000+ menu items weren't even feasible. The gap between the $15K-$30K project fees and the infrastructure holding it together was getting dangerous.
What We Built
A complete platform rebuild: calculation-heavy formulas converted to on-demand automations, a logging system to catch silent failures, Pipedream integrations to decouple fragile dependencies, and custom chart generation for the signature analysis views Notion couldn't render. What started as "fix Notion performance" became the operational backbone of the business.
Results
Views that took minutes now load instantly. Architecture now handles 40+ location clients. Platform ready for a pipeline of 700+ restaurant prospects.
Investment Network Operations Platform
The Problem
This client runs high-ticket summits for institutional investors, but was running their high-touch network on email marketing infrastructure. ActiveCampaign as a "CRM," Excel files emailed between team members, no deduplication, and no way to prioritize relationships. For a business whose value is curating a trusted network of CIOs and allocators, the gap between the product and the tools was enormous.
What We Built
An 18-month engagement building a multi-system integration platform: automated registration pipelines, AI-powered contact deduplication with confidence scoring, event invite intelligence with public/private splits, and a structured weekly QC workflow the team actually maintains.
Results
From Excel attachments to a unified contact database. Event operations for CIO Summits now run on purpose-built systems. Team runs structured weekly data QC independently.
Trainer Performance & Mentoring System
The Problem
The owner was managing trainer KPIs across Google Sheets, mentoring logs in OneNote, and call transcripts in Fireflies with no connection between them. The mentoring workflow alone was four manual steps: transcribe, run through ChatGPT, write summary, paste into OneNote. He was spending more time on admin than actually coaching trainers.
What We Built
A Notion-based trainer operations platform built in three weeks: role-tailored dashboards for each trainer, automated stats sync, qualification renewal alerts, and AI-powered mentoring summaries that collapse the four-step workflow into one. Designed for trainers who need visual, spoon-fed data they can actually use.
Results
Mentoring workflow collapsed from 4 steps to 1. Qualification compliance automated. System operational in 3 weeks. Scales cleanly as team grows.
“Nick transformed our broken Notion workspace, implemented seamless automations across our software, and provided ongoing support, making him invaluable as we continue to grow.”
Rebecca Driscoll
Founder at Conscious Accounting
Free: The Operations Audit Checklist
10 questions to find your biggest operational bottleneck. Takes 5 minutes, delivers clarity you can act on today.
No spam. Just the checklist.
Pricing
Transparent pricing. No surprise invoices.
OpsWork engagements start with a clear scope and a fixed price. You'll know exactly what you're getting before we write a line of code.
Architecture Assessment
Find out exactly what's broken and what to fix first.
- Complete system audit
- Risk and fragility analysis
- Prioritized fix list
- Architecture recommendations
- Clear investment estimate
Best for: You know something's wrong but aren't sure where to start.
Start a ConversationInfrastructure Build
We design it, build it, document it, and train your team.
- Discovery & scoping
- Architecture design
- Full implementation
- Complete documentation
- Team training & handoff
Infrastructure Partnership
Ongoing access as your operations grow and evolve.
- 20 hours/month included
- 24-hour response time
- 48-hour turnaround
- Dedicated Slack channel
- Continuous improvements
Best for: Operations are mission-critical and you need someone on call.
3-month minimum · 1 spot available
Start a Conversation